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Self-Service Tools

Delta Dental provides a multitude of resources and online self-service tools to help you learn how your program works and how to manage your enrollment, at your own pace, in a secure and comfortable environment.

You can use the convenient online Consumer Toolkit around the clock to review your eligibility and benefits information, keep tabs on the status of your processed claims and manage other aspects of your enrollment.


Submitting Claims

Delta Dental can accept and process PHS ADDP claims submitted in any legible format. For your convenience, we have provided a standard claim form for you or your dentist to complete. The Consumer Toolkit provides PHS ADDP enrollees with convenient access to track and monitor their claims-related activity.

Claims can be submitted electronically by your dentist as well as in hardcopy via U.S. mail. Contact us if you need assistance in completing your claim or for the address to submit your claim.

Overseas claims for the PHS ADDP are processed and paid according to Delta Dental's established policies. Overseas dental providers are not required to submit standard claim forms or utilize the American Dental Association (ADA) Current Dental Terminology codes but should provide you with a detailed receipt for services provided. Your overseas claims will be translated and cross-referenced to the appropriate corresponding ADA CDT codes by Delta Dental. Delta Dental will reimburse overseas enrollees in U.S. dollars using the exchange rate in effect on the date of service.


Your Privacy and Security

Delta Dental is committed to maintaining the safety and security of all PHS ADDP enrollees' personal information. Stringent security measures are in force to protect information that is transmitted across all mediums, including our website. Visit our Privacy and Security center to find out the steps we take to ensure the safety of your personal information.


Filing a Grievance

Delta Dental's grievance process is designed to assist PHS ADDP enrollees with a benefit problem or other issue that cannot be resolved satisfactorily by another means. Any PHS ADDP enrollee who has a grievance against Delta Dental for any matter arising from his or her enrollment may file a written complaint. The grievance must be made in writing and should be directed to Delta Dental at the address listed on the Contact Us page of this website.


Contacting Customer Service

Just call or write us for prompt and courteous service. On the Contact Us page of this website is a comprehensive list of telephone numbers and addresses that you can use to contact Delta Dental.

Consumer Toolkit©

Obtain benefit and eligibility information, check claims status, and more.

Consumer Toolkit

Find a Dentist

Resources

Claim Form

Program Guide Brochure

Enrollment Card