Please continue to check this page for updates. NOTE: Our contact center hours have changed. We can be reached from 7:00 a.m. – 3:45 p.m. Pacific Time.
We are actively monitoring information about the Coronavirus from the Centers for Disease Control and Prevention (CDC), American Dental Association (ADA) and other public health agencies to provide updates through our website and Twitter and Facebook social media channels. Our top priority is to continue to meet the needs of our providers, customers and enrollees and ensure your health and safety.
The unique challenges of the pandemic require updated approaches to the way we all do business. To that end, we’ve identified some steps you can take to better serve your patients, your staff and yourself.
These recommendations pertain to Delta Dental of California; Delta Dental of Pennsylvania; Delta Dental of West Virginia, Inc.; Delta Dental of Delaware, Inc.; Delta Dental of the District of Columbia; Delta Dental of New York, Inc.; and Delta Dental Insurance Company.
We strongly recommend reviewing and following the novel Coronavirus guidelines issued by the CDC, ADA and your state dental association. In particular, a detailed guide (PDF) for dental providers is available from the ADA. We encourage you to adopt these new policies for your health and safety and that of your staff and patients.
To reduce the risk of exposure and to ensure the safety of our employees, some of our offices have been closed. Employees in closed offices continue to work remotely, and claims submitted electronically will be processed as usual. We encourage you to submit claims electronically to ensure quick processing and payment.
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