Frequently asked questions
Plan Coverage FAQs
What’s covered by Delta Dental’s Veterans Affairs Dental Insurance Program (VADIP)?
The services covered by VADIP can be found on the Enrollee Support page in the plan benefits booklets in the Resources section.
If my family member isn’t eligible for VADIP, are there other Delta Dental coverage options available to them?
Yes, Delta Dental offers high-quality dental coverage for your family members not enrolled in VADIP or not eligible for CHAMPVA. One family member must be over the age of 18 to enroll. We make it easy to find the right dental plan. If you live in AL, CA, DE, FL, GA, LA, MD, MS, MT, NV, NY, PA, TX, UT, WV or DC, call 888-216-8330 to learn more, get a quote or begin enrollment. Visit our Get a Quote page for complete information on where Delta Dental offers coverage. Please note, any separate dental insurance purchased through Delta Dental is not affiliated with VADIP or endorsed by the VA.
Can I move from one plan to the next, such as moving from Enhanced to Comprehensive or from Comprehensive to Prime?
Within the lock in period of 12 months you may move up, but not down. For example, you can move from Enhanced to Comprehensive, Comprehensive to Prime or Enhanced to Prime but you may NOT move from Prime to Comprehensive, Comprehensive to Enhanced or Prime to Enhanced.
If you choose to move up from Enhanced or Comprehensive, the lock in period (12 months) starts over again and any money used from the maximum in your first plan would follow. For example, if you use $100 while in the Enhanced plan and then within the lock in period you decide to move up to the Comprehensive plan, the $100 you used while in the Enhanced plan would now come out of the maximum for the Comprehensive plan.
Whom do I contact if I have any additional questions about dental coverage from Delta Dental?
Delta Dental is committed to making sure you have all the information you need to make the right decision for you and your family. If you’d like to know more about Delta Dental’s Veterans Affairs Dental Insurance Program call us at 855-370-3303. Customer service representatives are available Monday through Friday, 8:00 a.m. to 8:00 p.m., Eastern Time.
What is an Explanation of Benefits (EOB) Statement?
You might think an EOB is a medical bill, but it actually gives you details regarding how your dental claim was processed. The EOB will also tell you what portion of a claim was paid to your dentist and what portion of the payment, if any, you are responsible for.
How do I stop receiving paper Explanation of Benefits (EOB) Statements at my home?
Sign into the Consumer Toolkit®
If I elect to stop receiving paper Explanation of Benefits (EOB) Statements at my home, how do I view my EOB Statements? And can I still print them?
Once you turn off your paper Explanation of Benefits (EOB) statements, you will receive email alerts to notify you when a dental claim is processed. You can view and print your Dental Explanation of Benefits (EOB) Statements from Consumer Toolkit®.
Your Dental Explanation of Benefits (EOB) statement history will remain online for a minimum of two years plus the current year.
How do you schedule costs for Veterans who have 50% ratings or more but would like additional services for dentures or implants, which are at a much higher cost even with regular dental plans? What program is cheaper?
As long as you are enrolled in VA healthcare, you are eligible for the VADIP plan offered by Delta Dental—regardless of your service rating. You can compare the benefits available under the Enhanced, Comprehensive and Prime plans to find out which of Delta Dental’s VADIP plans is right for you. Delta Dental has succeeded in streamlining its service and administrative costs to be able to offer these plans to Veterans at a very affordable rate and also provides access to a broad network of dentists to help keep enrollees’ out-of-pocket expenses as low as possible.
How about dentures? Are they included in the coverage?
Yes, dentures are included as covered benefits under our VADIP Comprehensive Plan.
General Info FAQs
What is the VA Dental Insurance Program?
The VA Dental Insurance Program (VADIP) offers Veterans who are enrolled in the VA health care system and eligible beneficiaries of the Civilian Health and Medical Program of the VA (CHAMPVA) the opportunity to purchase dental insurance.
Is there a cost to join the Delta Dental VADIP?
Yes, there is a monthly premium cost based on the plan you choose and where you live (ZIP code) to enroll in the VADIP program. Monthly premiums are paid with a credit card or through Electronic Funds Transfer (EFT). Premiums can be found by checking the Rate Calculator.
Is there a mandatory enrollment commitment?
Yes, each new subscriber must fulfill an initial 12-month enrollment period. After the initial 12-month period, you can continue on a month-to-month basis as long as you remain eligible and pay your monthly premium.
Does the program affect VA's existing dental coverage?
Participation in VADIP will not affect Veterans' eligibility for VA dental services and treatment.
Why do I occasionally see “Delta Dental of California” in my Veterans Affairs Dental Insurance Program (VADIP) materials?
Delta Dental of California is a specific company within The Delta Dental Plans Association that provides dental coverage to more than 75 million people in the U.S. It is Delta Dental of California that underwrites the Veterans Affairs Dental Insurance Program.
How does Delta Dental’s Veterans Affairs Dental Insurance Program work?
With VADIP, you receive a wide range of benefits whether or not you and/or each eligible dependent visit an in-network dentist, plus referrals are not necessary for specialty care. But, when you visit an in-network dentist, you have the opportunity to make the most of your benefit plan because your out-of-pocket expenses may be lower.
How long does it take to process a claim?
The time it takes to process a claim depends on the type of service performed. Most claims flow through our system quickly and efficiently, with 99% being processed within 10 business days. If additional information is needed for a claim, it may take longer.
I live in a rural area. How do I find a dentist where I live?
Dentist Directory for a list of network dentists in your area. Just enter your ZIP code and the distance you are willing to travel, and you’ll be connected with a list of VADIP network dentists that meet your search criteria. With network dentists in more than 240,000 locations nationwide, it’s more than likely that we’ve got your area covered!
If I move, does the VA automatically update my VADIP enrollment records? If not, whom should I contact? I want to be sure that my VADIP enrollment and benefits are not disrupted because my correct information isn’t on file.
If you move, it is very important that you contact Delta Dental right away so that we can update your records. Having accurate name, address and other contact information on file for our VADIP enrollees will help avoid claims processing delays and misdirected claim payments as well as ensure that your account is credited with the correct premium payment amount each month. Updating your address through the VA Healthcare System does not automatically update the address information we have on file. You can easily update your contact information using the online Customer Service Inquiry Form.
Does every VA MC and CBOC offer dental services?
For a list of all VA facilities and the services they offer, please visit VA’s website.
What if I need to cancel the insurance? Is this easy to do or are we locked in? Do you have to have or prove a hardship?
I understand the 12-month lock-in period once you enroll. However, are there any circumstances that would allow me to disenroll within those first 12 months:
- During the 30-day grace period following your coverage effective date, provided you have not already used any of the benefits.
- If you relocate outside of the area covered by the VADIP program and are no longer able to use the benefits.
- If you have a serious medical condition that precludes you from using the benefits provided under the program, or if continuing to be enrolled in VADIP would cause a serious financial hardship.
How many cleanings can I get per year?
Two cleanings are covered in a calendar year. Use the online Consumer Toolkit to help you track your cleanings to date and when you’re eligible for your next one.
Dental Insurance FAQs
Understanding your plan's coverage
The best way to take full advantage of your dental coverage is to understand its features. Our best advice is to read your benefits information before you go to your dentist.
- Most insurance companies offer a variety of benefit plans with different features. You may have co-workers or friends who also have dental insurance, but their coverage may differ from yours.
- You have the freedom to choose any licensed dentist. If your dentist participates in the network, he or she will submit your claim. If your dentist does not participate, you may be responsible for paying your dentist in full and submitting your claim to Delta Dental or another insurance carrier.
- If you are entitled to benefits from more than one group dental plan, the amounts paid by the combined plans will not exceed 100 percent of your dental expenses. Benefits for dependents vary from plan to plan. Pay particular attention to special clauses and to language about dependents.
- Dental benefits are calculated within a calendar year. Check your benefits information so that you know when you might be approaching your deductible payments or plan maximums.
What are “maximums”?
Most dental plans have an annual dollar maximum. This is the maximum dollar amount a dental plan will pay toward the cost of dental care within a specific benefit period. The patient is personally responsible for paying costs above the annual maximum.
What are “deductibles”?
Our three plans have specific dollar deductibles. It works like your car insurance. You personally will have to satisfy a portion of your dental bill before your benefit plan will contribute to your cost of dental treatment. Your plan information will describe how your deductible works.
What is “coinsurance?”
Many insurance plans have a coinsurance provision. That means the benefit plan pays a predetermined percentage of the cost of your treatment, and you are responsible for paying the balance. What you pay is called the coinsurance, and it is part of your out-of-pocket cost. It is paid even after a deductible is reached.
What are “reimbursement levels”?
Delta Dental’s Veterans Affairs Dental Insurance Program offers three classes of coverage. Each class provides specific types of treatment and typically covers those treatments at a certain percentage.
Here is the way the three levels typically work:
- Class A procedures are diagnostic and preventive and typically are covered at the highest percentage. This gives patients a financial incentive to seek early or preventive care, because such care can prevent more extensive dental disease or even dental disease itself.
- Class B includes basic procedures – such as fillings, extractions and periodontal treatment – that are sometimes reimbursed at a slightly lower percentage.
- Class C is for major services and is usually reimbursed at a lower percentage. There is a 12-month waiting period under the Comprehensive and Prime plans.
What are “negotiated fees”?
A negotiated fee refers to the amount participating providers agree to accept as payment in full for covered services. It is usually lower than their normal charge. When you use an in-network dentist, you are responsible only for the difference between your plan’s benefits payment amount and the negotiated fee for the services rendered.
Can I estimate my dental costs for treatment?
If your dental care will be extensive, you may ask your dentist to complete and submit a request for a cost estimate, sometimes called a pre-treatment estimate. This will allow you to know in advance what procedures are covered, the amount the benefit plan will pay toward treatment and your financial responsibility. A pre-treatment estimate is not a guarantee of payment. When the services are complete and a claim is received for payment, Delta Dental will calculate payment based on your current eligibility, amount remaining in your annual maximum and any deductible requirements.
What are “Limitations and Exclusions”?
International participants are able to register and access the Consumer Toolkit. With access to the Consumer Toolkit, users can print an enrollment card, check the status of a dental claim, and review any claims processed to date.
Dental plans are designed to help with part of your dental expenses and may not always cover every dental need. The typical plan includes limitations and exclusions, meaning the plan does not cover every aspect of dental care. This can relate to the type or number of procedures, the number of visits or age limits.
Allowances for some procedures covered under your benefits may be subject to limitation or denial based upon clinical criteria applied by Delta Dental’s licensed dentist consultant staff. We maintain written guidelines for the use of clinical criteria in making benefit determinations. You may obtain a copy of such guidelines for:
- Basic benefits
- Crowns, inlays, onlays and cast restoration benefits
- Prosthodontic benefits
Simply send us a request in writing for the specific benefit category or dental procedure range.
The materials provided to you are guidelines used to authorize, modify or deny care for persons with similar illnesses or conditions. Specific care and treatment may vary depending on individual need and the benefits covered under your contract.
Electronic Funds Transfer (EFT) and Recurring Credit Card (RCC) Payments FAQs
What are EFT and RCC, and how do they work?
The first option, EFT, is the transfer of funds between bank accounts by electronic means rather than by a more conventional paper-based manual method such as writing a check. Electronic funds transfer is a fast, easy and convenient way to pay your monthly premiums directly from your bank account.
A recurring charge to your credit card is also an allowable method of paying your monthly premiums. With either EFT or a recurring charge to your credit card, your premium payments will always reach Delta Dental quickly and on time, and you’ll never risk a possible lapse in coverage because you forgot to pay your monthly premium.
How soon after I sign up will my monthly EFT withdrawals or recurring credit card charge begin?
Your EFT or recurring credit card charge will be set up with your bank within five days after Delta Dental has received your application. The transfer of funds by EFT will take place on the sixth of every month or the following business day if the sixth is a non-business day (i.e., Saturday or Sunday) or holiday.
What happens if there are not enough funds in my account to cover my EFT withdrawal, or if I have reached my credit card limit and my credit card company won't authorize the RCC charge?
If Delta Dental is unable to receive funds from the electronic transfer, your EFT or RCC will be cancelled immediately. You will receive written notification that your “payment method on file was rejected.” If you do not re-establish an EFT or RCC payment of your monthly premiums, your coverage may be terminated.
I canceled my EFT, can I make my monthly payments in the Consumer Toolkit with my credit card?
How do I change the bank information for my EFT or credit card information for my recurring premium payment charge?
The easiest way is to log on to the Consumer Toolkit® to change your information securely online. Please be sure to provide the correct ABA/routing number and account number for your new bank account for EFT, or the correct card name, card number, security code and expiration date of the new card you wish to use for RCC payment.
Can I choose on what day of the month I would like the electronic transfer of my premium payment funds or recurring credit card charge to occur?
No. Depending on your financial institution’s normal business practices, the electronic transfer of funds takes place on the sixth of every month or the following business day if the sixth is a non-business day as noted above. Your credit card will be charged for your premium payment on the sixth of every month or the following business day if the sixth is a non-business day.
Can I specify the amount of funds I would like transferred electronically from my bank account?
No. With EFT, the bank will never transfer more than your current monthly premium from your account.
If I have EFT or RCC that is rejected, and my premium payment is past due, will my current premium due plus whatever amount is past due be withdrawn from my bank account or charged to my credit card account?
Yes, Delta Dental will use your current payment method on file to collect any past due amount. We will only collect up to but not more than 2-months of your current monthly premium at a time. Therefore if your past due balance is more than the 1-month of your monthly premium on file, we may pull the additional amount due over several months. You will receive notification advising of any past-due premium amount that will include options for paying the past-due amount separately from your EFT withdrawals or RCC on file in order to bring your account to a current status.
If I cancel my enrollment, will my EFT or RCC cancel as well?
Yes. Your EFT or RCC charge will stop once your enrollment is terminated. If the termination of your enrollment is effective on the first of the following month, a withdrawal of funds or a charge to your credit card for your current month’s premium payment will still occur unless you previously requested that Delta Dental stop your EFT or RCC charges immediately. (Note: You will be required to make an alternative payment arrangement at the time you make this request.)